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FAQ

Frequently Asked Questions

How can I trust your company and quality?

Visit personally or video call to show you around in our factory, free samples testing is available for us, and our cooperated clients can be reached out to confirm.

What’s warranty of your products?

Garage door torsion springs over 13,000 cycles, nylon rollers over 750,000 cycles with 70lbs door, most of the others are 5 years.

Where is your company in China?

We are located in Wuxi, Jiangsu Province, 1hr driving distance to Shanghai.

Do you guys manufacture all the garage door parts?

No, we only do garage door springs, rollers, cable brackets, and hinges. Other parts are outsourced from our partner, so we still have great pricing for the outsourced parts. NO ONE FACTORY CAN DO ALL THE GARAGE DOOR PARTS!

What’s the payment terms if we want to buy from you?

30% deposit payment and 70% last payment before shipping for NEW clients, better terms can be negotiated after getting cooperation.

What’s package for your delivery?

Wooden crate for the springs, carton package with pallet loading for others.

Do you have minimum order quantity for the garage door hardware parts?

Yes, for new clients, total order amount should be over USD $3,000.

Can you deliver the garage door parts to my warehouse?

Yes, we can offer the landed cost quote for you and arrange the delivery to your warehouse.

I don’t have importing experience, how can I import the goods from KOP DOOR?

Our sales will guide you the total import processing after you contact them, we have a lot experiences to help clients who never imported before.

Your parts can meet our market standard?

Yes, we shipped garage door parts to USA, Canada, Mexico, South Africa, Australia and Europe for some years, so our line can do the standard parts to help your business.

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